Your trusted outsourcing partner
Accelerate Your Business with Expert Managed Services
Welcome to Next managed Services
At NextMS, we are not just your ordinary BPO service provider; we are your strategic partner in driving innovation and efficiency within your organization. Our unique focus on quality and reliability ensures that we stand out in the market, helping businesses like yours leverage the immense potential of outsourcing.
Why Choose Next MS?
Expertise and Experience
Our core team comprises highly skilled professionals with extensive global exposure across Retail, hospitality, Capital Markets, Banking & Finance, Mining and Energy, and IT operations. Boasting over 100+ man-years of experience, we bring unparalleled expertise to your business.
Certified Professionals
Our workforce includes a large number of certified professionals in IT, Finance, HR, Legal, and Admin, all attuned to high standards of quality, compliance, improvement, urgency, and professionalism.
Cost-Effective Solutions
We offer services that significantly lower your operational costs while maintaining high quality and efficiency.
Global Connectivity
With 24x7 service availability, we ensure seamless global connectivity, making us an integral part of your extended team. Our services are designed to align with your company’s cultural and process DNA.
Continuous Improvement
We are committed to the continual improvement of processes to reduce costs and enhance operational efficiencies. Our environment fosters continuous learning, development, leadership, creativity, and inclusivity for all employees.
The Sri Lankan Advantage
Sri Lanka is home to a highly skilled and educated workforce with a distinct advantage, offering
Cost-Effective Services
Benefit from competitive pricing without compromising on quality.
Time Zone Advantage
Leverage our location for seamless collaboration across different time zones.
Adherence to Global Standards
We maintain rigorous quality compliance, ensuring adherence to global standards.
Skilled Talent Pool
With the largest CIMA graduate pool of 40,000, over 12,000 IT graduates annually, 19,000 ACCA graduates, and more than 400 CFA graduates, we have access to one of South Asia's most highly educated workforces.
Proficiency in English
Our workforce is proficient in English, ensuring clear and effective communication.
High Literacy Rate
Sri Lanka boasts the highest literacy rate in South Asia, supporting our commitment to quality and excellence.
Meet the Team
It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world.
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Co-FounderWith over two decades of experience in the technology industry, I bring a unique blend of technical expertise, strategic insight, and a passion for innovation. I hold a degree in Computer Science, an MBA, and a Product Management certification, which together provide me with a solid foundation to manage both the technical and business aspects of any project.
My professional journey includes roles as a Software Engineer and Solution Architect, allowing me to cultivate a deep understanding of various technologies, including C# programming, frontend web development (using Angular and React), SQL database development, and Azure cloud infrastructure. I've had the privilege of working on high-impact software projects for state government agencies across Australia, delivering scalable, efficient, and business-oriented solutions.
One of my core strengths lies in designing and deploying systems that not only optimize processes but also enhance user experiences. I thrive on collaborating with cross-functional teams, translating complex technical concepts into clear, actionable insights, and finding innovative ways to bridge theoretical AI concepts with practical applications.
Beyond my technical skills, I pride myself on my excellent management capabilities, adaptability, and decisive leadership. Whether I’m leading a team or contributing as an individual, I’m committed to driving meaningful change and delivering value at every stage of a project.
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Banking Specialist
Assistant Vice President, DFCC Bank | Strategic Banking Consultant
With a career spanning over 16 years in the banking industry, Arjuna Wijesinghe has established himself as a formidable force in strategic banking consultancy. Currently serving as the Assistant Vice President at DFCC Bank, one of Sri Lanka's premier private banks, Arjuna excels in transforming underperforming departments into profitable, efficient units through his expert knowledge and innovative strategies.
Arjuna began his banking career at Standard Chartered Bank, where he honed his skills in corporate banking and consulting for high-stakes clients. His transition to DFCC Bank in 2009 marked the beginning of a rapid ascent to senior roles, thanks to his ability to implement strategies that drive process optimization, financial growth, and enhanced service delivery.
In his current role, Arjuna heads the Pinnacle Center, DFCC’s exclusive Private Banking arm, where he leads initiatives to elevate client service and product development. He is also spearheading DFCC's expansion initiative, aimed at increasing the bank's branch network across Sri Lanka and improving accessibility in underserved regions.
Arjuna holds an MBA from Cardiff Metropolitan University, UK, and a BA (Hons) in Accounting and Finance. These academic credentials, combined with his extensive experience, equip him with a robust understanding of international finance and strategic management. Arjuna's consultancy-led approach and international experience make him a transformative leader in Sri Lanka's banking sector, consistently delivering sustainable growth and value in every role he undertakes.
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Co-Founder
With over 13 years in global capital markets, Priyanke has made a lasting impact, especially through his tenure at the London Stock Exchange Group (LSEG). As a driving force in business development for technology managed services and as the leader of South Asia government relations, Priyanke has orchestrated transformative, high-value deals, including a historic $4.4 billion listing for Sri Lanka. His expertise in managing mission-critical applications and establishing offshore shared service centers has delivered substantial value to his clients.Priyanke’s leadership goes beyond results; it’s about inspiring people. Known for his warmth and commitment, he is passionate about singing, connecting with people, and supporting charitable causes. His vision is clear: to mentor others into creative leaders who lead with integrity, professionalism, and purpose. Priyanke is dedicated to fostering a culture where leaders are defined not just by their success, but by the positive impact they bring to their communities.
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Head of Service Management and Process Transformation
Dilruwan is a seasoned ITSM Service Consultant with over eight years of experience at the London Stock Exchange Group (LSEG), where he has played a pivotal role in transforming IT service management and aligning it with organizational objectives. During his tenure, Dilruwan led the ISO 20000 certification for LSEG Technology Services and successfully certified 40% of the IT staff in ITIL, ensuring that service delivery processes met the highest ISO and ITIL standards.With extensive experience in process transformation, Dilruwan has collaborated with major banks, financial institutions, and large to medium-sized IT companies, specializing in designing and implementing ITSM strategies that optimize service management processes and drive operational resilience. His expertise spans Incident, Problem, Change, and Configuration Management, and he excels at aligning these processes with business objectives to deliver measurable results.
Dilruwan emphasizes continuous improvement, automation, scalability, and proactive monitoring by combining ITIL best practices with SRE and DevOps principles. His deep understanding of observability allows organizations to develop resilient infrastructures that ensure consistent uptime, rapid response times, and enhanced visibility into system health.
From streamlining workflows and optimizing service catalogue management to refining release management and integrating third-party services, Dilruwan effectively bridges ITSM and DevOps principles, delivering impactful solutions that support innovation and growth. He empowers clients to achieve IT transformation, service maturity, and long-term operational excellence by working closely with cross-functional teams.
Dilruwan's broad experience in financial services and IT companies positions him as a key driver of strategic growth and transformation across diverse industries. His commitment to excellence and ability to foster innovation make him a valuable asset in the complex world of IT service management.
FAQ
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Skilled Workforce: Sri Lanka has a highly educated and resilient workforce with expertise in Finance, Management, IT, Business Process Management, and Engineering.
Cost-Effective Solutions: Competitive labor costs allow for significant savings without compromising quality.
Stable Government and Foreign Trade-Friendly Policies: The government promotes the IT and BPO sectors, providing incentives such as tax holidays.
Strong Data Security Framework: Compliance with international data protection standards ensures client data security.
Cultural Compatibility: A cultural alignment with Western countries enhances communication and collaboration.
Time Zone Advantage: Strategic time zone positioning facilitates effective collaboration across global markets.
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At NextMS, our commitment to Learning and Development, Continual Improvement, and alignment with ISO and ITIL processes ensures we consistently deliver quality. Using 360-degree feedback with customers, we maintain transparent discussions on improvements. Our robust quality framework includes standard operating procedures, real-time monitoring, and customer-focused KPIs, which are further enhanced by continual employee training and automation. We align these practices closely with our customers’ processes to drive excellence in service delivery.
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Fixed or Flat-Rate Pricing: Set fee per month or project; ideal for predictable workloads.
Per-Transaction/Per-Unit Pricing: Charges based on volume (e.g., per call or document); suited for fluctuating volumes.
Hourly or Time-Based Pricing: Billed per hours worked; best for ongoing, variable workload tasks like support.
Project-Based Pricing: Payment linked to specific projecte metrics; incentivizes quality and results.
FTE (Full-Time Equivalent) Pricing: Fixed fee per dedicated employee.
Hybrid Pricing Models: Combination of models, like fixed fees with incentives; flexible for complex projects.
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At NextMS, we utilize three overlapping shifts to ensure successful handovers and accommodate different time zones, providing continuous client availability. Our staff undergoes training in cultural norms and clear accenets to enhance communication. We employ advanced collaboration tools and maintain time zone awareness, with each shift led by a dedicated shift lead (Point of contact). This structured approach enables us to deliver seamless service and enhance client satisfaction worldwide.
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We foster an environment of incremental learning and development, continuous improvement and align our processes with industry benchmarks such as ISO and ITIL which result consistent quality.
We also encourage transparent reviews by having periodical 360 degree reviews with our customers to understand our strengths and weaknesses to identify opportunities to improve.
Our Services
Cloud transformation
Next Managed Services specializes in designing and implementing robust Cloud Landing Zones on leading cloud platforms, including AWS, Azure, and Google Cloud. With over 30 years of combined experience, our expert team has successfully delivered solutions for one of the largest stock exchange groups in the world.
Initial assessment, requirement gathering and planning
Alignment of cloud strategy with business strategy
Cloud architectural design (Landing zone, security and compliance framework, network and connectivity design)
Establish physical connectivity between the organization’s data centers and Cloud Service Provider (CSP).
Setup private DNS (Domain Name Server) as a shared service
Setup public DNS (Domain Name Server) as a shared service
Setup Golden image
Establish internet connectivity to the Cloud landing zone
Implement Role Based Access Control (RBAC) Model for cloud landing zone
Establish Cloud landing zone – management group/organization hierarchy
Cloud Managed Services
Design and implementation of secure and efficient cloud solutions
Automation of application deployment on the cloud
24x7 monitoring of cloud infrastructure
Proactive tracking of cloud security and connectivity
Conducting initial issue triage and collaborating with vendor
Implement backup, recovery, disaster recovery
Scaling strategies for the cloud environment
Call center
Customer support calls
Technical Support
Order processing
Complaint handling
Inquires handling
Sales Telemarketing
Customer Surveys
Administrative Services
We offer a comprehensive range of Administrative Services designed to help businesses streamline operations, increase productivity, and focus on core objectives. We provide reliable, professional, scalable solutions to support your administrative needs.
Our Key Administrative Services:
Data Entry Services
Document Management
Virtual Assistant Services
Finance and Accounting
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Accurate and Timely Payroll: We ensure your payroll processes are error-free and timely, managing everything from employee payments to complex calculations for taxes, benefits, and deductions.
Compliance for Financial Institutions: We monitor the latest payroll regulations specific to the banking and finance sectors, ensuring full compliance with both local and international standards.
Confidential and Secure: Our payroll systems are designed with robust security measures to ensure confidentiality and protection of sensitive payroll data.
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Seamless AP/AR Management: We handle all accounts payable and receivable aspects, ensuring prompt payments and collections and keeping your financial operations smooth.
Enhanced Cash Flow Management: Ensuring timely invoicing and payments, we help maintain optimal cash flow, which is critical for banks and finance companies.
Automated Solutions: We leverage automation to reduce manual errors, streamline processes, and improve efficiency in your financial transactions.
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Comprehensive Financial Statements: Our financial reporting includes balance sheets, income statements, and cash flow reports, tailored to give banks and financial institutions a clear view of their financial health.
Customized for the Financial Sector: We specialize in providing detailed reports specific to the needs of banks and finance companies, adhering to industry standards and regulatory frameworks.
Regulatory Compliance: All reports are prepared by local and international accounting standards, ensuring complete compliance with industry regulations.
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Meticulous Record Keeping: Our bookkeeping services ensure all your financial transactions are accurately recorded, with detailed and compliant records that meet the stringent requirements of banks and financial institutions.
Tax-Ready Financials: We maintain tax-ready books, streamlining the audit process and reducing errors during tax filing or regulatory reviews.
Scalable Solutions: Whether you need daily, weekly, or monthly bookkeeping, our services are flexible to match your operational needs.
Research and Analytics
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In-Depth Market Intelligence
Industry-Specific Insights
Custom Research Solutions
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Data-Driven Decision Making
Predictive and Prescriptive Analytics
Financial Risk Analysis
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Customer Satisfaction and Feedback Surveys
Employee Engagement and Satisfaction
Tailored Surveys for Financial Insights
Civil Draftsman Services
Civil Draftsman Services: Accurate technical drawings for civil engineering and construction projects. Expertise in site layouts, structural designs, roads, bridges, and utilities. High-quality plans using advanced CAD software. Tailored solutions for residential, commercial, and infrastructure projects. Ensuring precision, compliance, and timely delivery.
Our team of qualified and experienced civil draftsmen specializes in delivering high-quality drafting services across all time zones. With expertise in various civil drafting tasks, our professionals ensure precision, efficiency, and compliance with industry standards. Whether creating detailed site layouts, structural designs, or utility plans, our team is equipped to handle projects of any scale and provides seamless support to meet your global project needs.
Social Media
Content creation
Content Scheduling
Community Mnaagement
Social Listening
Campaign planning and Excution
Ad optimization
Data tracking and reporting
Campaign management
Analyse Performance
Virtual Assitant
Scheduling, appointments, and managing emails
Research and reporting
Outbound and inbound calls
Customer support for calls, emails, and website chat
Content writers
Any style of writing for blogs, brochures and websites
Writing style to suit your brand
Research to gather material for content and fact check
Real-time CCTV Footage Monitoring Solutions
Next Managed Services offers comprehensive Real-Time CCTV Footage Monitoring services designed to enhance security and safety for businesses and organizations. Our advanced monitoring solutions ensure that your premises are under constant surveillance, providing timely alerts, detailed reviews, and actionable recommendations based on our findings.
Key Features:
24/7 Monitoring
Follow escalation protocols
Thorough Footage Review: Our team conducts detailed reviews of recorded footage to analyze incidents and assess security effectiveness. This review process helps identify patterns, vulnerabilities, and areas needing improvement.
Actionable Recommendations: We provide tailored recommendations to enhance security measures based on our findings. This includes suggestions for improved camera placement, additional security protocols, or operational adjustments.
Incident Reporting
